Refund & Return Policy

Refund & Return Policy – Tanzanite Choice

At Tanzanite Choice, we strive to ensure customer satisfaction by delivering high-quality products. However, if you are not fully satisfied with your purchase, please review our Refund, Return, and Cancellation Policy below:

1. Return & Refund Eligibility

A refund or replacement may be requested under the following conditions:

• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged during shipping.
• The product has been tampered with.

To qualify for a return or refund:

• The issue must be reported within 24 hours of delivery with clear photos as proof.
• The product must be unused and in its original packaging.
• Refunds or replacements are subject to review and approval.

2. Refund Process

• Approved refunds will be processed back to the original mode of payment.
• Refund processing time varies between 10 to 45 days, depending on the issuing bank of the credit card.

3. Cancellation Policy

• Orders can be canceled before they are shipped. Once dispatched, cancellations are not possible.
• If an order is canceled before shipping, a full refund will be issued to the original payment method.

4. How to Request a Refund or Return

To request a return or refund, please contact our customer support team with:

• Order details (order number, purchase date).
• Clear images of the product showing the issue.
• Your preferred resolution (refund or replacement).

We appreciate your understanding and cooperation in ensuring a smooth resolution process.

For any further assistance, feel free to reach out to our support team.

Thank you for choosing Tanzanite Choice!